FAQ

Pure Water Window Cleaning is a modern and eco-friendly method that uses deionized water to clean your windows. This purified water is free from minerals and impurities, ensuring a streak-free finish. It works by attracting and removing dirt, leaving your windows crystal clear and pristine.

Soft Washing is a gentle approach that uses eco-friendly solutions and low-pressure techniques to clean exteriors without causing damage. Pressure Washing, on the other hand, uses high-pressure water to remove stubborn stains and debris quickly. The choice depends on the surface and the level of cleaning required.

Yes, our Driveway Cleaning service is suitable for various driveway materials, including concrete, asphalt, pavers, and more. We tailor our cleaning methods to the specific surface to ensure effective and safe results. Contact us for a free assessment of your driveway.

Our Patio Cleaning service includes the removal of dirt, moss, algae, and grime from your patio surface. We use specialized equipment and eco-friendly solutions to restore your patio's beauty. Additionally, we can provide sealing or other treatments as needed to protect and enhance the surface.

Absolutely! At Xclean, we prioritise eco-friendly practices. We use environmentally safe cleaning products and methods to minimise our impact on the environment while delivering top-notch cleaning results. Take out Pure Water Window Cleaning as an example - it's nothing but water!

Requesting a quote is easy! Simply visit our "Get a Quote" page on our website and fill out the form with your details and the services you're interested in. Most of the time you'll be able to get an immediate quote which you can accept. Sometimes, where we have a query, we'll get back to you promptly, with any questions followed by a customised quote tailored to your needs.

The frequency of pool maintenance depends on factors like usage, climate, and the pool's condition (including pump). As a general guideline, we recommend at least twice weekly maintenance for most pools to ensure water quality and equipment are in top shape. Our team can help create a customised maintenance plan based on your needs.

We understand that plans can change, and we aim to accommodate your needs. If you need to cancel or reschedule a service, we kindly request that you notify us at least 24 hours prior to the scheduled appointment. However, if you cancel less than 24 hours before the scheduled service, there is a cancellation fee of 50 AED. This fee helps us compensate our dedicated team members who were prepared and scheduled for your service. We appreciate your understanding and cooperation in this matter, and we're here to assist you with any questions or concerns related to scheduling changes. Your satisfaction is our priority!

At Xclean, we take every precaution to ensure the safety of your property. We have comprehensive insurance to cover any unexpected incidents. Rest assured that our team is trained to handle all services with the utmost care and professionalism, treating your property as if it were our own. In the rare event that any damage occurs, please notify us as soon as possible, and we will work diligently to assess and rectify the situation promptly. Your peace of mind is essential to us, and we're committed to resolving any issues that may arise during our services. Your satisfaction and the protection of your property are our top priorities.

Your satisfaction is our ultimate goal. We stand by the quality of our services, and we guarantee that your experience with Xclean will meet or exceed your expectations. If, for any reason, you notice streaks or missed spots after our service, please inform us within 24 hours. We are committed to making it right and will promptly return to address any issues at no extra cost. Our aim is to leave your property spotless and you completely satisfied. If, after our follow-up visit, you're still not satisfied, we will consider a full refund to ensure you're happy with the results. Your peace of mind and contentment are of the utmost importance to us.

The easiest way to pay is by using a credit or debit card when you book. In some instances we will accept cash upon completion of a job.

We accept Visa and Mastercard.

Of course!

The easiest thing to do is to visit our website and get an instant quote by completing our questionnaire. At the end of the questions you will be given a quote which you can accept if you are satisfied with it. As soon as you have accepted you will be able to access our calendar and book a slot. Our frictionless process means that your time doesn't need to be wasted with a site visit for a quote.

In a rare case when you can't find a suitable time for your service in our calendar, simply call or WhatsApp us and we'll find a slot that works for you!