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Get to Know Our Cleaning Services

  • What is Pure Water Window Cleaning, and how does it work?
    Pure Water Window Cleaning is a modern and eco-friendly method that uses deionized water to clean your windows. This purified water is free from minerals and impurities, ensuring a streak-free finish. It works by attracting and removing dirt, leaving your windows crystal clear and pristine.
  • What's the difference between Soft Washing and Pressure Washing?
    Soft Washing is a gentle approach that uses eco-friendly solutions and low-pressure techniques to clean exteriors without causing damage. Pressure Washing, on the other hand, uses high-pressure water to remove stubborn stains and debris quickly. The choice depends on the surface and the level of cleaning required.
  • Is driveway cleaning suitable for all driveway types?
    Yes, our Driveway Cleaning service is suitable for various driveway materials, including concrete, asphalt, pavers, and more. We tailor our cleaning methods to the specific surface to ensure effective and safe results. Contact us for a free assessment of your driveway.
  • What's included in your Patio Cleaning service?
    Our Patio Cleaning service includes the removal of dirt, moss, algae, and grime from your patio surface. We use specialized equipment and eco-friendly solutions to restore your patio's beauty. Additionally, we can provide sealing or other treatments as needed to protect and enhance the surface.
  • Are your cleaning practices environmentally friendly?
    Absolutely! At Xclean, we prioritise eco-friendly practices. We use environmentally safe cleaning products and methods to minimise our impact on the environment while delivering top-notch cleaning results. Take out Pure Water Window Cleaning as an example - it's nothing but water!
  • How can I request a quote for your services?
    Requesting a quote is easy! Simply visit our "Get a Quote" page on our website and fill out the form with your details and the services you're interested in. Most of the time you'll be able to get an immediate quote which you can accept. Sometimes, where we have a query, we'll get back to you promptly, with any questions followed by a customised quote tailored to your needs.
  • How often should I have my pool cleaned?
    The frequency of pool maintenance depends on factors like usage, climate, and the pool's condition (including pump). As a general guideline, we recommend at least twice weekly maintenance for most pools to ensure water quality and equipment are in top shape. Our team can help create a customised maintenance plan based on your needs.
  • What is your cancellation policy, and are there any associated fees?
    We understand that plans can change, and we aim to accommodate your needs. If you need to cancel or reschedule a service, we kindly request that you notify us at least 24 hours prior to the scheduled appointment. However, if you cancel less than 24 hours before the scheduled service, there is a cancellation fee of 50 AED. This fee helps us compensate our dedicated team members who were prepared and scheduled for your service. We appreciate your understanding and cooperation in this matter, and we're here to assist you with any questions or concerns related to scheduling changes. Your satisfaction is our priority!
  • What happens if any damage occurs to my property during your services?
    At Xclean, we take every precaution to ensure the safety of your property. We have comprehensive insurance to cover any unexpected incidents. Rest assured that our team is trained to handle all services with the utmost care and professionalism, treating your property as if it were our own. In the rare event that any damage occurs, please notify us as soon as possible, and we will work diligently to assess and rectify the situation promptly. Your peace of mind is essential to us, and we're committed to resolving any issues that may arise during our services. Your satisfaction and the protection of your property are our top priorities.
  • What is your policy regarding customer satisfaction?
    Your satisfaction is our ultimate goal. We stand by the quality of our services, and we guarantee that your experience with Xclean will meet or exceed your expectations. If, for any reason, you notice streaks or missed spots after our service, please inform us within 24 hours. We are committed to making it right and will promptly return to address any issues at no extra cost. Our aim is to leave your property spotless and you completely satisfied. If, after our follow-up visit, you're still not satisfied, we will consider a full refund to ensure you're happy with the results. Your peace of mind and contentment are of the utmost importance to us.
  • How can I pay you?
    The easiest way to pay is by using a credit or debit card when you book. In some instances we will accept cash upon completion of a job.
  • What cards do you accept?
    We accept Visa and Mastercard.
  • If we subscribe to a recurring service, can we automate the payment?
    Of course!
  • I need my windows cleaned urgently. How can I book?
    The easiest thing to do is to visit our website and get an instant quote by completing our questionnaire. At the end of the questions you will be given a quote which you can accept if you are satisfied with it. As soon as you have accepted you will be able to access our calendar and book a slot. Our frictionless process means that your time doesn't need to be wasted with a site visit for a quote.
  • What should I do if I've paid but there is no availability in your calendar?
    In a rare case when you can't find a suitable time for your service in our calendar, simply call or WhatsApp us and we'll find a slot that works for you!

Payments and Billing

Accepted Payment Methods

At XCLEAN, we provide complete external cleaning solutions for residential and commercial clients. Our services include pure water window cleaning, pressure washing, soft washing, pool maintenance, and more. We clean everything from glass, walls, patios, driveways, garden furniture, and anything else that needs our care and attention. Contact us to get a quote and learn more about our pricing.

Satisfaction Guarantee

At XCLEAN, we're committed to providing you with the best cleaning services possible. If you're not satisfied with our work, please let us know within 48 hours of your cleaning appointment. We'll come back and re-clean the area free of charge. If you're still not satisfied, we'll offer you a refund.

Cancellation and Refund Policy

We understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please let us know at least 24 hours in advance. If you cancel within 24 hours of your scheduled appointment, we may charge a cancellation fee. In case you're not completely satisfied with our services, please contact us within 48 hours of your cleaning appointment. We'll do our best to make it right or offer a refund.

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